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Returns is a scheme provided by
respective sellers directly under this policy in terms of which the option of
exchange, replacement and/ or refund is offered by the respective sellers to
you. All products listed under a particular category may not have the same returns
policy. For all products, the returns/replacement policy provided on the
product page shall prevail over the general returns policy. Do refer the
respective item's applicable return/replacement policy on the product page for
any exceptions to this returns policy and the table below
The return policy is divided
into three parts; Do read all sections carefully to understand the conditions
and cases under which returns will be accepted.
Part 1 – Product will be return
in 7 days.
Part 2 - Returns Pick-Up and Processing
In case of returns where you would like
item(s) to be picked up from a different address, the address can only be
changed if pick-up service is available at the new address
During pick-up, your product will be checked
for the following conditions:
IMEI/ name/ image/ brand/ serial number/
article number/ bar code should match and MRP tag should be undetached and
The product should be unused, unwashed,
unsoiled, without any stains and with non-tampered quality check seals/return
tags/warranty seals (wherever applicable) and should be return in given time
The product’s original packaging/ box should
be undamaged and you are responsible
to pay the convenience charges.
The field executive will refuse to accept the
return if any of the above conditions are not met.
For any products for which a refund is to be
given, the refund will be processed once the returned product has been received
by the seller.
Part 3 - General Rules for a successful Return
1. In certain cases where the seller is unable to
process a replacement for any reason whatsoever, a refund will be given.
2. In cases where a product accessory is found
missing/damaged/defective, the seller may either process a replacement of the
particular accessory or issue an egg. for an amount equivalent to the price of
the accessory, at the seller’s discretion.
3. During open box deliveries, while accepting
your order, if you received a different or a damaged product, you will be given
a refund (on the spot refunds for cash-on-delivery orders). Once you have
accepted an open box delivery, no return request will be processed, except for
manufacturing defects. In such cases, these category-specific
replacement/return general conditions will be applicable.
4. For products where installation is provided by
WOMENKA’S service partners, do not open the product packaging by yourself. WOMENKA authorized personnel shall help in unboxing
and installation of the product.
'In case the product was not delivered and you
received a delivery confirmation email/SMS, report the issue within 7 days from
the date of delivery confirmation for the seller to investigate.'